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Packing & Moving FAQs2024-08-03T14:58:25+00:00
903 Moving Company - Reliable, Dependable & Affordable Household & Commercial Moving for North Texas based in Sherman Texas

Packing & Moving FAQs

Help in Selecting a Professional Moving Company

Packing & Moving FAQs

Help in Selecting a Professional Moving Company<

It is important to check out a mover’s frequently asked questions (FAQs) on their website to get a better understanding of the company’s policies, procedures, and services. FAQs can provide valuable information about the company’s experience, licensing, insurance, pricing, and other important details that can help you make an informed decision about hiring them. At 903 Moving Company, we understand how important this information is to you in selecting a moving company.

How to verify the mover’s answer2023-11-29T21:23:52+00:00
  • 903 Moving Company’s number is: DOT #4155497
  • To confirm that you’re dealing with legitimate movers, you’re advised to verify the company’s licensing credentials. Fortunately, that’s easy enough – all you need to do is go to the FMCSA’s official webpage and check the USDOT number (or MC number) of the moving company.
Is 903 Moving Company bonded and insured?2023-11-29T21:22:56+00:00
  • Do you provide workers’ compensation and public liability insurance? What liability coverage options do you offer?
  • Before you allow movers into your home and entrust them with your belongings, you need to make sure that you won’t be held responsible if an accident occurs on your property during the move and that your items will be properly covered in case they get lost or damaged while in the movers’ custody.
  • Under federal law, professional movers are required to provide basic liability coverage (released value protection) free of charge. This type of basic protection, however, covers only $0,60 per lbs per item and does not allow punitive damage claims. That’s why most reputable moving companies offer full value protection – it costs extra, but with this type of coverage the movers are liable for the full cost of repairs or the replacement value of every damaged or missing item.
  • What’s more, properly insured moving companies provide workers’ compensation that pays for medical expenses and lost wages if employees are injured on the job – which means that you won’t be held responsible for any accidents or personal injuries that may occur on your property during the moving process.
What is 903 Moving Company’s experience?2023-11-29T21:21:01+00:00
  • You may want to ask about the moving company’s experience in the industry. This will give you an idea of their expertise and ability to handle your move.
  • A long business history does not necessarily mean high quality services but movers who have been around for many years have gained considerable experience and have performed well in order to stay competitive for so long. A flawless track record is evidence of professionalism and quality service.
How to verify the answer2023-11-29T21:09:45+00:00

The best way to learn more about a potential moving company is to visit their website and read the “About us” section. Keep in mind that lack of detailed information about the company or lack of a license number, physical address, or contact information is a warning sign to stay away from the company.

What references can 903 Moving Company provide?2023-11-29T21:17:46+00:00
  • Recommendations and references attest to the movers’ trustworthiness and quality of service. Good moving companies have plenty of positive reviews and will be able to easily provide references from previous customers.
  • Be sure to read as many online reviews of the moving company as possible – it is a great way to find out about surprise extra fees, unprofessional attitude, broken items, and other problems people have had with the movers (or, on the contrary, find out that most people were happy with the movers’ services).
  • Now that you know what to ask a moving company in order to ensure that you’re dealing with trustworthy professionals, it’s time to learn the best questions to ask movers when getting estimates.
What services do you offer?2024-08-03T15:23:04+00:00

You should ask about the services offered by the moving company. This will help you determine if they can meet your specific needs, such as packing, loading, unloading, and unpacking.

While all moving companies transport household items from one location to another, not all of them offer all kinds of moving services – some movers may not have the specialized equipment or professional training required to perform certain specialized services and some may simply choose not to offer services that are too difficult to perform, too time-consuming, or not profitable enough. You need to make sure that the movers you hire for your relocation can suit all your moving needs and requirements.

  • Will you pack and unpack my items for me? Can I pack some of my belongings myself and leave some items for you? Do you offer custom crating?
  • Do you disassemble and reassemble furniture?
  • Can you hoist furniture and other large items through a window?
  • Do you have small moving vans for shuttle services (in case a large moving truck cannot access your home)?
  • Do you provide storage services?

Discuss the details of your move with your potential movers, inform them of possible difficulties (steep stairs, small doorways, etc.) and difficult-to-move items (piano, hot tub, antique furniture, etc.), let them know what additional services you’d like to use (custom crating, temporary storage, etc.), and find out if they can handle the job. Don’t forget to inquire about the costs and conditions too.

Do you have the necessary equipment for the job?2023-11-29T21:32:16+00:00

No matter how experienced and reliable the movers may be, they won’t be able to do a good job without the necessary equipment – a moving truck of the right size (and in excellent condition), moving dollies and moving straps, quality packing supplies and protective materials, specialized tools and equipment to perform any necessitated extra services (such as a rope-and-pulley rigging system in case hoisting is required), secure and climate-controlled storage facilities (in case storage-in-transit is required), etc.

Do you do all the work yourselves or do you use subcontractors?2023-11-29T21:34:42+00:00
  • Moving companies often work with affiliated van lines or subcontract parts of the job – your items may be transferred to another carrier along the way (in the event of a cross-country move), stored in a third party’s storage facility, etc.
  • If the moving company will be outsourcing some of the work or if a different mover will deliver your items, make sure the contractor is trustworthy and qualified for the job – request information about the third party, check their background, ask for references, etc.
What is your availability?2023-11-29T21:37:10+00:00

You should ask about the availability of the moving company. This will help you determine if they can accommodate your schedule and timeline for the move.

What is a binding estimate?2023-11-29T04:00:48+00:00

A binding estimate guarantees, in writing, the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at origin or destination (such as adding items, additional packing, shuttle service to a location to which a full-size van cannot access) additional price will apply for these specific services. An addendum specifying these additional services and its cost will be prepared.

Can you provide a binding estimate?2023-11-30T00:49:18+00:00
  • A moving company may give you a low estimate to entice you with the easily affordable cost – unless that estimate is binding, however, the movers can easily increase the price later on (with a non-binding estimate, the cost of the move is subject to change, depending on various factors – provided extra services, unforeseen difficulties, etc.)
  • To avoid unpleasant financial surprises on moving day – and thwart fraud attempts – you should request an on-site, written, binding estimate. Binding estimates include all fees and charges and come with clear rules that determine how much the final moving cost can exceed the estimate — if at all (in case you add several more items to your shipment at the last minute, for example).
  • So, be sure to request a binding estimate from the movers you consider hiring for your relocation – ask them to perform a visual survey of your home, give them detailed and accurate information, and discuss the specific circumstances of your move with them.
  • If the company refuses to send a representative to your place and only offers you a quote over the phone or online, you should raise your guard – this is a red flag of moving fraud.
Can I get a free on-site estimate?2023-11-29T21:39:57+00:00

Yes, upon request, we will send one of our relocation consultants to your home. 903 Moving Company’s agents are trained to assist you with all your moving & storage needs, and to advise you on any relocation related question. Our relocation consultant will provide you with a written binding estimate, which specifies all costs and services included.

How do you determine the cost of a move?2023-11-29T21:43:00+00:00
  • Knowing how the movers charge – by weight, by cubic feet, per hour, etc. – will not only allow you to estimate the price of your move, but will help you find efficient ways to cut down your relocation costs. (If you know that the moving costs will be based on the weight of your shipment, for example, you may decide to purge more of your possessions in order to lighten the load.)
  • Cross country movers typically have a set rate per pound and charge based on the weight of the shipment and the distance to the final destination. Local movers usually charge by the hour. Movers’ tariffs are generally higher during peak moving season.
What is the difference between hourly, weight, and volume estimates?2023-11-29T21:46:33+00:00

As a ‘local mover’ we work by the hour or by quotation based our evaluation and your inventory moving list that indicates heavy and fragile items.

Will there be any additional fees? What do you charge extra for?2023-11-29T21:59:13+00:00

Moving companies charge extra for some additional services, so you may be badly surprised on moving day with a series of extra fees – especially if you were given a non-binding estimate. And even if you have a binding estimate, the actual cost of your move can still exceed it under certain circumstances, so you need to be aware of any extra fees and charges the moving company might charge.

Therefore, it’s very important to ask in advance about everything you’ll be paying for – flight fees (for carrying items up or down stairs), elevator fees (for the time wasted while waiting to use the elevator), long carry fees (for carrying items more than 50 feet from your home to the moving truck), parking fees (for reserving a parking place for the moving truck), labor charges (for the handling of bulky items), storage-in-transit fees (for keeping your items in storage while you’re ready to take them), etc. Ask the movers if they charge extra for the travel time to and from your house, too.

Find out how much the moving company charges for each of these extra services and try to avoid as many of these fees as possible with proper preparation (reserving elevators and parking spots, getting your new home ready on time, etc.).

Can you offer any discounts?2023-11-29T22:05:31+00:00
  • Military, Students, Seniors, First Responders, etc.
  • Many moving companies offer discounts and promotions in order to attract more customers – seasonal discounts, student discounts, senior discounts, military member discounts, AAA member discounts, etc.
  • Such offers are usually widely advertised so you will know about them in advance, but it’s still a good idea to ask explicitly – your specific situation may be eligible for a specific discount or the company may decide to offer you a better deal in order to win you as a customer.
What type of payments are available and when is payment due?2023-11-29T22:05:46+00:00

Unless otherwise arranged with your relocation consultant, all charges should be paid upon delivery by cash, traveler’s check, money order, or certified check, or credit card.

What is your cancellation policy?2023-11-29T22:08:31+00:00

You should ask about the cancellation policy of the moving company. This will help you understand the terms and conditions of the contract and what happens if you need to cancel or reschedule the move.

What documentation will I receive?2023-11-29T22:11:19+00:00
  • Professional movers are required to provide you with a number of documents before the relocation – Bill of Lading, valuation addendum, inventory lists, receipts, etc. Make sure you have received all the necessary documents, read them carefully, and confirm that the details of your move (price, services, timeframes, conditions, etc.) are clearly and correctly stated in the papers.
  • Do not sign the moving contract unless you understand and agree with everything written in it (pay special attention to the small print). Never sign a blank or incomplete document!
  • Knowing what questions to ask a moving company about moving costs and fees will help you not only choose the best movers for you (trustworthy professionals who offer quality service at a fair price), but also avoid unpleasant financial surprises on moving day – and may even help you find efficient ways to cut down your relocation costs as well.
  • Still, the most essential questions to ask movers before hiring deal with the actual move.
Are there any requirements on how I pack and what type of boxes and other packing materials I use when packing my items myself?2023-11-29T04:08:44+00:00

• Doing your own packing can help you save money on your move (you won’t be paying for professional packing services), but you need to be aware of the movers’ requirements:
• Can you use old boxes? You may be able to get used boxes for free from friends, neighbors, or retail stores, but some movers may not allow old boxes (as they may not be safe enough, may not stack well, etc.)
• Can you pack in bags, suitcases, or other alternative packing containers? Many movers require everything to be packed in boxes.
• Should the boxes be sealed and labeled before the movers arrive or will they want to check their contents?
• In what cases will you be asked to repack? Your movers may ask you to repack if your boxes aren’t packed properly (some boxes may be too heavy, others may be bulging, the items in some packing containers may be shifting, etc.).
• Be sure to ask about liability too – most movers will not assume liability for items packed by the customers.

What is your inventory process?2023-11-29T04:09:13+00:00

You should ask about the inventory process of the moving company. This will help you keep track of your belongings and ensure that everything is accounted for during the move.

Is there anything you won’t move?2023-11-29T23:11:32+00:00
  • There are some items movers won’t move for safety reasons – hazardous materials, perishable goods, etc. You need to know which these items are, so you don’t waste time and effort packing them for moving – the movers will refuse to take them, so you will just have to leave them behind.
  • You also need time to decide what to do with such non-allowable items – transport them in your car (when driving to your new home), give them away to friends, neighbors, or charities, use them up before the move, etc.
Ask the mover if they have moved the type specialty item you need to move. Ask how they will ensure its safety.2023-11-30T00:07:20+00:00
  • You shouldn’t ask about specialty items in general, of course, but about the specific item you’re relocating – a piano, a grandfather clock, a pool table, etc.
  • If you have a hot tub, a large safe, a crystal chandelier, or any other specialty items to relocate (antique furniture, musical instruments, pieces of art, etc.), you need to inform your movers in advance and ask them if they have the technical know-how and specialized equipment to handle such delicate, valuable, and difficult-to-move items.
  • Specialty items need special care – specialized packing materials, specific packing methods, extremely careful handling, etc. You need to make sure that the movers you hire for your relocation are up to the challenge and have experience moving this kind of specialty items.
How do you prevent property damage?2023-11-30T00:08:56+00:00
  • You will want to leave your old place in good condition when you move out (so you can sell it at a higher price or so you can get your security deposit back) and to ensure that your new home stays in good condition when you move in (so you don’t need to deal with expensive repairs or extensive cleaning after the expensive, exhausting relocation), so you need to make sure adequate measures will be taken to avoid property damage during the move.
  • Ask your movers how they plan to protect the floors, stairs, walls, doors, and windows of your former home and your new one and request that they do everything possible to prevent damage to the property – use protective materials (moving blankets, floor runners, carpet films, corner guards, etc.), use appropriate moving equipment (rubber-wheeled dollies, furniture lifting straps, furniture sliders, etc.), and work with care.
What can I do to make things safer and easier on moving day?2023-11-30T00:10:21+00:00

The better prepared you are when the movers arrive, the smoother, safer, and more efficient your move is going to be – so, be sure to ask your mover how you can best prepare for the Big day. The pros will likely advise you to:

  • Reserve a parking place for the moving truck as close to the entrance of your home as possible (and get a parking permit, if needed);
  • Reserve an elevator for the time of your move (if you’re moving in or out of an upper floor apartment);
  • Remove obstacles from the way, so the movers can safely and easily maneuver your items around;
  • Be fully packed by the time the movers arrive – unless you’ve hired full-service movers or requested professional packing services;
  • Set aside the things that should not be loaded on the moving truck;
  • Keep kids and pets away from the moving activity.
What should I pack by myself?2023-11-30T00:11:01+00:00

The term packing refers to small objects and loose items. It does not mean to include furniture. The level of packing one should do is entirely dependent upon the amount of time, money, and energy that you may want to spend. You can leave the entire packing to us, pack partially, or pack everything by yourself. Most customers prefer the movers to pack all artwork, lamps, electronics, breakables, and delicate objects. When you receive an estimate from our relocation consultant, do not forget to describe all the items that need special care (list on your moving inventory).

Should I dismantle and reassemble my furniture?2023-11-30T00:11:21+00:00

You may if you wish to save some time, but you don’t have to. In fact, most clients leave all dismantling and reassembling work for the movers. The movers will reassemble all the furniture that was dismantled. When you receive an estimate from our relocation consultant, do not forget to describe all the furniture that needs special care.

Do my appliances need special attention?2023-11-30T00:13:30+00:00

Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, or mechanical arms, should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move. 903 Moving Company will perform these services, using either its own qualified personnel or an authorized service company. Ask our relocation consultant about servicing your appliances for moving.

How long do you expect the move to take?2023-11-30T00:14:06+00:00
  • You need to know how much time the moving job will take, so you know when you will be able to depart for your new home, for how many hours you will need to hire a babysitter (or ask a friend, a family member, or a neighbor to look after your kids and/or pets), for how long you will have to reserve parking spaces and elevators, what kind of food to prepare for the movers (lunch if the move is going to take the better part of a day, some snacks if the move will be over in several hours), etc.
  • Needless to say, you also need to ask how long it will take the movers to deliver your items to your new home, but this question refers to the delivery of your shipment and will be discussed in detail below.
What happens if I need to reschedule my move?2023-11-30T00:14:40+00:00

903 Moving Company is aware of the complexity of moving in general, and choosing a moving date in particular. Therefore, we are always ready to accommodate any change to our customers’ moving schedule. Please contact our relocation representative, as soon as you know about the required change in moving arrangements.

My new location is not ready yet, what should I do?2023-11-30T00:15:56+00:00

If your new home or apartment is not ready, you have two. One is to extend your stay at your old location. The second is to store your goods until the new location is ready. 903 Moving Company provides storage solutions, whether over-night, short-term, or long-term. Check with our relocation consultant which storage service best suits your situation.

Household Moving Temporary Self Storage Tips

What if it rains/snows on moving day?2023-11-30T00:16:53+00:00
  • Rain – or snow – on moving day will add a number of extra challenges to the already difficult moving process and may cause severe troubles.
  • So, if there is a chance of rain on snow on the day of your move (you’re moving in the winter or during a typically rainy period, if you’re living in a place that sees a lot of rain, if the weather forecast predicts rain or snow at the time of your move, etc.), you need to ask the movers what their policy is in case of adverse weather.
  • Professional movers usually have the resources and experience to deal with harsh climatic conditions and will be able to perform your move even in snowy or rainy weather. They will take measures to protect your belongings from moisture (the pros will use plastic boxes, will cover cardboard boxes in plastic sheets or tarpaulin, will wrap larger items in plastic wrap, etc.) and to protect your property from water damage (the movers will line the entryway with old rugs and towels so mud and water doesn’t get tracked inside and will lay down tarps and plastic sheets on the floors to keep them clean and dry) and will ensure a safe and smooth relocation despite the weather challenges.
  • In case of a severe thunderstorm or snowstorm, however, the movers may have to postpone your move – your relocation may be delayed by several hours (until the rain lessens or stops) or may need to be rescheduled for another day (if the roads are blocked by snow, for example). Reputable moving companies won’t request an extra fee for rescheduling a move because of bad weather conditions.
What if something is broken or missing?2023-11-30T00:17:34+00:00
  • You need to make sure that if any of your belongings get lost or damaged during the move, you will be properly reimbursed. Therefore, it’s very important to ask the movers to explain exactly how much liability they will assume under the different valuation protection plans they offer and exactly how much each insurance option will cost you. This way, you will be able to make an informed decision about the type of coverage you want for your items.
  • Once you have gathered enough information about the moving company, the moving costs, and the moving process, there remains only one thing to ask about – the delivery of your items.
When will I receive my items?2023-11-30T00:51:30+00:00
  • If you’re moving locally, your shipment will usually be delivered on the same day.
  • When moving across the country, however, your items may travel for many days – sometimes, even more than a week. Therefore, one of the most crucial questions to ask long-distance movers is how long it will take them to deliver your belongings.
  • You need to know when you can expect your items, so you know what to pack in your essentials boxes (if the delivery will take longer, you will need to take more clothes, more shoes, more toiletries, some basic kitchen items, etc.), whether you will need to stay at a hotel for a few days (your new place may not be furnished and you may not be able to live there until your items arrive), how soon you need to get to your new home in order to meet the moving truck (you may plan to visit historical places along the way or stay with friends or relatives for a couple of days), etc.
Do you offer shipment tracking?2023-11-30T00:53:06+00:00
  • Knowing where your items are at all times can put your mind at ease, so it’s great to be able to track your shipment.
  • Many moving companies offer online shipment tracking, but some may just give you the phone number of the driver so you can contact them and ask them for an update.
Can you guarantee my delivery date?2023-11-30T00:18:49+00:00
  • If the moving company doesn’t guarantee your delivery date, they could very well be late without owing you anything – and that’s not something you want to happen.
  • Yet, movers can’t control the weather, the traffic, or possible technical malfunctions, so they cannot really guarantee delivery dates on long distance moves.
  • What’s more, when transporting household items across the country, interstate movers usually consolidate shipments, so delivery schedules become even more complicated and unpredictable (as the moving truck picks up and drops off goods from/to several different locations along the route).
  • Therefore, if you’re moving long distance, your movers will likely give you a delivery window – a span of several days in which you can expect your belongings to arrive.
    If your goods have not arrived by the last day of the delivery spread, your movers will have to reimburse you for the delay.
What will happen if my items arrive before me?2023-11-30T00:20:44+00:00
  • You may be delayed on the road or something else may happen and you may not be home when the moving truck arrives. In such a case, the movers will wait for a while but will charge you a waiting fee, calculated on an hourly basis.
  • If you can’t receive your items on the day they arrive (because you won’t get to your new place until a few days later, because your new home is not ready yet, etc.), the movers will take your shipment to storage – you will need to pay all incurred costs, including a re-delivery fee when the moving truck arrives at your home for a second time to deliver your items.
Will the movers protect my furniture?2023-11-30T00:24:03+00:00

903 Moving Company provides full protection service to all furniture. All furniture will be fully wrapped with heavy duty moving pads. Glass, marble, and delicate surfaces will be cardboard or wooden crated by the movers. When you receive an estimate from our relocation consultant, do not forget to describe all the furniture that needs special care.

Are my goods protected against loss or damage while in transit?2023-11-30T00:24:23+00:00

Yes, but the customer should determine the type and level of protection. There are three available options: weight based liability; cash value liability; and full replacement liability. Our relocation consultant will explain to you all the protection options and rates, in length. If you have homeowner or renters insurance, inquire with your insurance agent about “in-transit” coverage.

How do you handle loss and damage claims?2023-11-30T00:24:39+00:00

You need to know how to react and what to expect in case of a conflict, so it’s crucial to ask the movers how they resolve disputes and settle claims. Find out who to contact if a problem arises, how much time you have to file a claim, what kind of evidence is required, etc.

What is your claims process?2023-11-30T00:25:06+00:00

You should ask about the claims process of the moving company. This will help you understand how to file a claim in case of damages or losses during the move.

Are you licensed and insured?2023-11-29T18:48:26+00:00
  • It’s important to ensure that the moving company you choose is licensed and insured. This will protect you from any liability in case of accidents or damage during the move.
  • In order to operate legally, professional movers need to be registered and authorized to transport household goods and perform moving services:
  • Intrastate moving companies need a state license with the State Department of Transportation or Bureau of Consumer Affairs;
  • Interstate moving companies must have a USDOT number issued by the Federal Motor Carrier Safety Administration (FMCSA).
  • Proper accreditation doesn’t necessarily guarantee that a mover will give you fair prices and quality service, but it indicates that the company complies with the law and follows ethical business practices.
How soon should I call a moving company?2023-11-29T18:34:22+00:00

The earlier you call the better. The more lead time you can give, the more likely we will be able to meet your preferred pick-up and delivery schedule and be ready to address all you moving needs.

Your Local Mover All Around Texomaland
Texas & Oklahoma East of Lake Texoma – both sides of the Red River!

Blue Ridge, TX Farmersville, Tx Gunter, Tx Pottsboro, Tx
Celina, Tx Frisco, Tx Kingston, Ok Prosper, Tx
Denison, Tx Gainesville, Tx McKinney, Tx Sherman, Tx
Durant, OK Greenville, Tx Plano, Tx Whitesboro, Tx

In addition to being one of your best choices for a local mover in Denison & Sherman, Texas, 903 Moving Company also serves communities throughout Texoma and surrounding areas on both sides of the Red River. So when you need home, apartment or business packing and moving services, call 903 Moving Company. Contact us today for your FREE Estimate. We look forward to serving you!

If you have any questions or would like further explanations of our packing and moving services, contact us today. We’re excited to have the opportunity to earn your business and reduce the typical moving stress with 903 Moving Company’s “Smooth Move”.

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